►Where is my order…….?
►Can you tell me more about shipping and dispatch………?
►Can you tell me about returning a product?
► How are returns processed?
► How will I receive my refund?
► I cancel my order?
►Where is my order…….?
To track your order please visit pending orders page and check for shipping status of your order.
You may reach out to us on at info@milankolkata.com
►Can you tell me more about shipping and dispatch………?
Hi Customer!
We ship orders in excellent condition and in the fastest time possible. Our team works diligently to get you your orders in pristine state!
The orders are usually processed and shipped in 5-7 working days, after placing the orders.
In Metropolitan cities, the order gets delivered in 3-4 days and 5-7 days in non-metropolitan cities.
For the safety of our customers and employees from COVID-19, our team focuses diligently on the sanitation check on every product. Given that, there is Extra Shipping and handling charges applied on order delivery
►Can you tell me about returning a product?
What is the Return Policy of Milan Ethnic wear?
Most of Milan’s orders are on a returnable basis. Made-to-order products are on a non-returnable basis since they are specially crafted as per the customer’s requirement. Domestic orders that are unused, unwashed, unworn, undamaged, with all its labels and tags intact, in original packaging and eligible for return are considered.
Please note, international orders are not eligible for return
► How are returns processed?
To process returns, refunds and cancellations, email us at info@milankolkata.com
If the product is eligible for return,refund or cancellation, a consumer may write to us within 7 days of delivery of the same.
Milan Ethnic Wear accepts partial returns, i.e., if a user has ordered four individual products and wants to return one of them, they may do so by reaching out to our customer care team.
Bundle products are to be returned in their respective sets. For example, if a user has ordered a co-ord set, it is not permissible to return just either of the two pieces of that set. Both the pieces, the pant and the top, are to be returned together.
► How will I receive my refund?
Once you request to return a product via email (info@milankolkata.com), a pick up is arranged for the item. Our courier partners will collect the item within 2-3 business days from the day of registering the return request.
This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality check, a store credit amounting to the product amount is initiated in your Milan wallet.
This store credit can be availed by you in your next purchase. The validity of your store credit is retained for a lifetime.
Once the product is approved after the quality check process, the credits will be generated within 2-3 working days to your Milan wallet.
The entire return process takes approximately 15 days from the date of registering your return request.
► I cancel my order?
Yes, you cancel your order within 24 hours of placing it, if it already hasn’t been shipped. Please email us at info@milankolkata.com to process your cancellation. You cannot cancel the order on your own through the website, we will be assisting you in your cancellation. Reach out to our customer care support team and we will help you out.
Please note, in case a prepaid order is cancelled within 24 hours, the total amount will be credited into the customer’s Milan wallet/store credit.